GENERAL INFORMATION

Prices

All prices are in U.S. Dollars.

Shipping Information (for International Orders & Shipping please scroll down)

We will process your order as quick as possible - normally ships same day, Monday through Saturday.
We will ship your order by US Postal Service (USPS) or UPS Ground upon receiving your order and
payment
.
We ship to the 50 United States and military APO/FPO addresses. Shipping delivery time will vary by
your location and shipping method (Standard, Priority, International).

Standard Domestic Shipping Rates - USA Only (3-7 business days)

Order Total                      Rates
$0.01 - $18.00                $6.99
$18.01 - $40
.00              $9.99
$
40.01 - $100.00            $11.99
$100.01 - $250.00           Free Shipping up to $250.00
$250.01 - Up                    $25.00 per large carton size 16 x 16 x 16 (we will contact you if more than
one carton is needed)

Priority Mail Shipping Rates - USA Only (1-3 business days)

Order Total                      Rates
$0.01 - $50.00                 $18.00
$50.01 - $95.00               $3
9.00
$95.01 - $250.00             $6
9.00
$250.01 - Up                    $
82.00 per large carton (* we will contact if more than one carton is needed)

International Orders & Shipping Rates (7-10 business days)

Order Total                      Rates
$0.01 - $35.00                $39.00
$35.01 - $70.00              $
62.00
$70.01 - $120.00            $8
7.00
$120.01 - $250.00          $10
8.00
$250.01 - and Up            $14
5.00 (per large carton, we will contact you if more than 1 carton is needed)

Our products are shipped professionally packed in a plain brown corrugated carton or a USPS box
along with a Delivery Confirmation Number. A Delivery Confirmation Number notifies you of package
acceptance at the Post Offices and Delivery status at your residence.

We ship to most international destinations. We normally ship by USPS Airmail.

For international payments, we accept PayPal, all major credit cards, prepaid wire transfers, American
Express checks or checks from global US banks (Bank of America, Citibank, etc.)

Please note that we cannot be held responsible for orders shipped internationally. We by no means can
control the action of customs in your country. We do retain all shipping receipts for proof of shipment.
Upon shipping an eMail is sent to you with the package tracking number.

Our products are shipped professionally packed in a plain brown corrugated carton.

Wholesale or Retail

If you are interested in buying our products for Wholesale or Retail, please send us an email with your
request or simply fill out the
Retailer Information Form. We will respond asap with all the information
necessary to activate you as a Valued Customer.

To place an Order Online

Buying from Granducati.com is easy and secure. First, browse through our website and then click on
the button 'Add to Cart' for the items of your choice. The item will be added to your PayPal shopping
cart. Adding an item to your shopping cart does not commit you to buying it, you can choose to place
your order or continue shopping. Review your order, make any changes and updates to the quantities
as desired, and then click on 'Proceed to Checkout' until you finish. Online order payments are executed
by PayPal, global leader in online payments.

Order Confirmation

You will receive a confirmation of your order at the conclusion of your order process as well as a
confirmation e-mail, including order number and total amount to be charged.

To place an Order Phone or Mail

To place a phone order: call 561-372-8020, Monday thru Friday 8am to 5pm. Answering machine
available on weekends and holidays. We accept credit card payments by PayPal, check or money
transfer.

To place a mail order: send your order with payment to:
Granducati Exclusive Imports, Inc.
6453 W. Rogers Circle
Suite S-9
Boca Raton, FL 33487
Attn.: Order Processing
Do not forget to add Shipping & Handling charges to your total. See our Shipping Rates above.

Sales Tax

Florida state residents please note: 6.5% sales tax will be added to your product total. Sales surtax
where applicable.

Payment

We are able to accept the following forms of payment:

Pay by Credit Card

U.S and International shoppers can can pay securely with Credit Cards. Call us to place an order with
credit card.

We accept Visa, MasterCard, Amex and Discovery for order payment. Orders are not charged until they
are ready to ship.

Please make sure to enter your exact billing information (first, and last name, middle initial, billing
address, and credit card number) as it appears on your credit card statement.

The security of your information, transactions, and money is top priority at Granducati.com and at
PayPal.

PayPal automatically encrypts your confidential information in transit from your computer by using the
Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level
commercially available). Before you even register or log on to PayPal.com, the server checks that you
are using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the system, it resides on a server that is heavily guarded both physically
and electronically. The servers sit behind an electronic firewall and are never directly connected to the
Internet, so your private information stays private.

Pay by Check or Money Order

If you choose to mail or fax your order to us you may pay by personal check or money order (In addition
to Credit Card). Please do not send cash! All payments must be in US Dollars payable to
"Granducati
Exclusive Imports, Inc."

Send check to:
Granducati Exclusive Imports, Inc.
6453 W. Rogers Circle
Suite S-9
Boca Raton, FL 33487
Attn.: Order Processing.

You will be charged $20.00 for any check that is "bounced" or rejected. We cannot be responsible for
the late, lost or misdirected mail. We suggest you request a proof of delivery. Once we receive your
mailed payment and it has been authorized (This process can take up to 21 days for personal checks)
we will ship your order.

Free Samples

Samples are limited and the selection will change. Only one sample may be added per order. Samples
may be a regular or small sample-sized product.

Backorders

Occasionally it may occur an item is out of stock. If your product is on backorder, we will contact you
within 24 hours. If you are ordering additional items in stock we would be happy to ship those and then
ship the backordered item when it comes available. If paying by credit card, orders are not charged until
they are ready to ship.

Dropshipping

Dropshipping is a product delivery service designed to allow our Valued Retailers the opportunity to sell
products without investing in bulk quantities. There are absolutely no fees associated with our service.
When you decide to place an order, just inform us who you want the merchandise shipped to, and we
will print the label with your return address, or however you prefer. It is easy and simple!

Cancellations

We make every effort to ship your order as quickly as possible - usually within 24 hours. If you contact
us before your order is shipped we are more than happy to Change or Cancel your order.

Return policy

All sales are final unless damaged or defective. If you have received a defect or damaged product and
want to return it simply send it back (within 48 hours) in the original box with an explanation on how the
damage occurred. Upon receipt of the damaged good we will ship replacements at no cost.
Unfortunately we cannot refund the shipping cost of returned items.
* Opened / used items are not
accepted. (Read more below -
Cosmetic Industry Standard Consumer Protection).

In addition if you receive something that was not to your liking, or felt the product did not meet your
expectations, we will refund your purchase price on the following conditions. Items must be returned
at your expense. Once the item is received we will refund your purchase price, minus original shipping
cost, or portion of the shipping cost, minus a 10% restocking fee. Opened and used items are not
accepted. This policy is only good for 20 days from the order date.

Please send your package via UPS or USPS Parcel Post Insured. Insuring your package protects you in
case the items are damaged or lost in transit.

Carefully package the items in the original shipping box or any suitable shipping carton using plenty of
padding material to protect the product(s) and include a copy of your invoice.

* Items purchased originally with Free Shipping will have standard ground shipping fees deducted from
the refund.

IMPORTANT: Make sure that the items are well protected and packaged similar to the way you received
them. Whenever possible, use the same packaging that was used to ship the items to you.

Cosmetic Industry - Standard Consumer Protection

We CAN NOT accept returns of personal care products once they've been opened, a standard
consumer protection throughout the cosmetics industry. Consider items personal care if by opening
them they are no longer hygienically safe, such as soaps, shaving brushes, creams, lotions, perfumes,
etc. We do not attempt to re-sell personal care products to our customers. Therefore, once opened,
these items must be discarded, representing a significant cost to us and an imposition to other
customers, as many of our products are imported and in limited supply as a result.

Copyright

All photographs, site design, text, graphics, interfaces, and the selection and arrangements thereof are
owned and Copyrighted by Granducati Exclusive Imports, Inc. all rights reserved. Permission is granted
to electronically copy and to print hard copy portions of this site only for the purpose of placing an order
with Granducati or using Granducati.com as a shopping resource. Any other use of materials on this
site, including reproduction for purposes other than those noted above, modification, distribution, or
republication, without prior written permission of Granducati is strictly prohibited.

Disclaimer

Granducati USA works hard to maintain the information on this site as accurate as possible. Price,
product availability and product information are subject to errors, omissions, and/or change. We make
no warranties with respect to the claims of a product for a particular purpose, nor will we be held liable
for any damages of any kind exceeding the cost of the items purchased.
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___________________________________________________
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Contact@Granducati.com
Tel. 1-561-372-8020
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