Customer Service & Support

For Immediate Assistance call us at Tel. 1.561.372-8020 (Florida, USA)
Send us an eMail:
Contact@Granducati.com

Granducati Exclusive Imports guarantees that all the products on this website are
Made in Italy. Please feel free to purchase them online. We encourage you to shop
around - but as direct importers, we guarantee an exclusive selection at competitive
prices.

All orders placed through our website are shipped US Postal Service or UPS for
United States and international orders. Orders placed before 1pm (eastern time) will
normally ship same day. Please allow 3 - 7 days for delivery - time will vary by your
location. See our
SHIPPING page for more details.

At Granducati we look forward to hearing from you. We know you will enjoy these
products and we will be excited to hear from you.

To help ensure that your retail shopping experience at GRANDUCATI.COM is a
pleasant one, we have anticipated some possible questions.

At what retail stores can I find Granducati's Italian beauty brands / products?
Is shopping at Granducati.com secure?
What payment methods do you accept?
What shipping options are available?
Can I ship to more than one address?
How do I check the delivery status of my order?
What is your return policy?
Do you offer gift wrap for online orders?

At what retail stores can I find Granducati's Italian beauty brands / products?
Our products are offered at many fine retail stores in the U.S., Canada, and
Internationally. Please contact us with your Zip Code to find a retailer in your area.

Is shopping online at Granducati.com secure?
Yes, online shopping at GRANDUCATI.COM is both secure and private through
PayPal - global leader in online payments. PayPal has implemented stringent
security procedures to ensure that your information is protected. If you are using
Microsoft Internet Explorer 3.0 or higher, Netscape 2.0 or higher, America Online 3.0
or higher, or Mozilla Firefox, all information that you provide will be automatically
encrypted for security. In addition, GRANDUCATI has a strict policy of keeping
customer information confidential. Your information will NOT be provided to any
outside agencies.  

What payment methods do you accept?
We accept all major credit cards: VISA, MasterCard, Discovery and American
Express. Items ordered by phone will not be charged to your credit card account until
shipped.  

What shipping options are available?
Your order will arrive within approximately 4 to 6 business days from receipt by us,
depending upon your geographical location. You may chose the USPS Standard
Domestic or Priority Service for faster delivery. Orders received by us prior to 12:00
pm Eastern Standard Time, Monday through Friday (excluding Holidays), will be
shipped that same day. If a product is out-of-stock, you will be notified. We also ship
internationally.  

Can I ship to more than one address?
Yes, to help simplify your shopping for gifts you may ship to three separate
addresses, in addition to your own address. If you want to ship to more than three
additional addresses you should place another order.  

How do I check the delivery status of my order?
To check order status or make changes to an order, please contact our Customer
Service Center Monday through Friday, 8:30AM to 4:30PM Eastern Time, excluding
Holidays, at 1.561.372.8020. All shipments are trackable online using the USPS,
FedEx or UPS tracking numbers.

What is your return policy?
We are confident you'll be extremely happy with everything you have purchased at
Granducati.com. If you have received a defective product, please see our
Terms and
Conditions page for more information or contact us by phone within three days.

Do you offer gift wrap for online retail orders?
Yes, gift wrap is available for $4.95 per item. In this case we prefer you place your
order by phone 1.561.372.8020 for details.

Questions? Comments?
Contact us: Contact@Granducati.com
I T A L I A N
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